The Radisson Hotel chain is the latest American retail company to
announce it has suffered a significant breach of its computer systems
resulting in the compromise of credit and debit card data. This couldn't have been Gonzalez the "soup nazi" because he was already in custody at the time of this breach. Here's the "Open Letter" informing Guests that their credit and debit card numbers were breached 9 months ago...
OPEN LETTER TO
RADISSON® GUESTS
August 19, 2009
To Radisson®
Hotels & Resorts guests:
Radisson
values your business and respects the privacy of your information, which is why
we wish to inform you that between November 2008 and May 2009,
This unauthorized access was in violation of
both civil and criminal laws. Radisson has been coordinating with federal law
enforcement to assist in the investigation of this incident. While the number
of potentially affected hotels involved in this incident is limited, the data
accessed may have included guest information such as the name printed on a
guest’s credit card or debit card, a credit or debit card number, and/or a card
expiration date.
We
recommend that you review your account statements and credit reports closely.
To the extent there is any suspected unauthorized card activity, it should be
reported to the bank that issued your credit card, as well as proper law
enforcement authorities, your state attorney general’s office, or the Federal
Trade Commission.
Please also visit our website at http://www.Radisson.com/openletter/
for instructions on how to receive free credit monitoring for one year.
Radisson
values guest privacy and deeply regrets this incident occurred. Working with
law enforcement and forensic investigators, Radisson is conducting a thorough
review of the potentially affected computer systems, and has implemented
additional security measures designed to prevent a recurrence of such an attack
and to protect the privacy of Radisson’s valued guests. The company also is
working closely with major credit card suppliers and law enforcement to ensure
the incident is properly addressed.
For further
assistance regarding this incident, please visit Radisson at http://www.Radisson.com/openletter/
or call (866) 584-9255 between 7 a.m. – 11 p.m. CST daily. Radisson is focused on
delivering guest satisfaction and value for our guests and is committed to
doing everything we can to resolve this issue expediently and thoroughly to
reinforce your confidence.
Sincerely,
Fredrik
Korallus
Executive
Vice President & Chief Operating Officer
Radisson®
Hotels & Resorts
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