Wells Fargo ExpressSend Remittance Service Now Available OnlineMaking it possible for customers to initiate remittance transactions 24-hours a day
SAN FRANCISCO — September 9, 2009 (PIN Payments Blog)
Wells Fargo & Company (NYSE: WFC) has expanded its ExpressSend remittance service to the online channel. Wells Fargo customers are now able to send an ExpressSend remittance transaction through WellsFargo.com – making it possible for customers to initiate remittance transactions 24-hours a day, 7-days a week.
Wells Fargo offers international remittance products to the top seven countries from the U.S. – Mexico, El Salvador, Guatemala, India, the Philippines, Vietnam, and China. According to Javelin Strategy & Research, 77 percent of online Asians and Hispanics actively bank online.
“Many of our remittance customers are online banking customers, and prefer the flexibility and convenience of conducting their financial transactions at WellsFargo.com,” said Daniel Ayala, head of Wells Fargo Global Remittance Services. “This new service helps fill that strong customer desire for anytime, anywhere banking.”
ExpressSend Online Features
- Among top banking institutions with proprietary remittances services, Wells Fargo offers one of the largest country distribution for account deposit and cash pick up of remittances in overseas locations.
- Wells Fargo ExpresssSend includes e-mail notification and a detailed “Alert” in their online session.
- Customers will be able to see all of their valid, open ExpressSend Service agreements and up to 18 months of remittance transaction history.
Wells Fargo remittance products are economical, convenient and dependable. Customers can send money directly to their beneficiary for one low transfer fee. Customers may also qualify for fee discounts based on their account relationship with Wells Fargo.
“Wells Fargo’s remittance products are offered as value-added products to help us build relationships with our customers,” said Ayala. “Wells Fargo is focused more on building relationships, and less on transaction fees ─ like some of the more traditional wire transfer services.”
Wells Fargo ExpressSend customers can send funds to their beneficiaries in most countries through their choice of four options – account to account, account to cash, cash to cash, or cash to account.
Wells Fargo provides multiple channels for transferring money, including by phone (800-556-0605 or 1-800-TO-WELLS), in store and online. “Customers can rest assured that their experience will be consistent among all channels – including In-Store, Phone Bank and Online,” added Ayala.
About Wells Fargo
Wells Fargo & Company is a diversified financial services company with $1.3 trillion in assets, providing banking, insurance, investments, mortgage and consumer finance through more than 10,000 stores and 12,000 ATMs and the internet (wellsfargo.com) across North America and internationally.
Contacts
Wells Fargo & Company
Media
Lisa Westermann, 415-222-6236
Lisa.b.westermann@wellsfargo.com
More on ExpressSend:
Daniel Ayala, SVP Global Remittance Services, Wells Fargo Bank N.A.Daniel Ayala is senior vice president and business unit manager for Wells Fargo's Global Remittance Services group.
He manages product development, product management, operations and customer service for Wells Fargo's consumer remittance service activities. Ayala and his team manage the Wells Fargo ExpressSend service and other products focused on consumer remittances to China, India, Vietnam, the Philippines, Mexico, Guatemala, and El Salvador.
Ayala is a global payments systems expert with more than 16 years of related consumer and wholesale banking experience. Previously, he has been responsible for corporate and financial institutions treasury management activities focused on product management, marketing and sales management for Citibank, JP Morgan Chase and Bank of America.
Over the past six years, Ayala has emerged as a renowned consumer remittances expert and has been widely recognized as a key industry leader by regulators, the media and academia.
He is a founding senior leader for Wells Fargo's Latino team member resource group "Amigos". He has represented various lines of business in the Corporate Diversity Council. Ayala is an active member of the Tomas Rivera Policy Institute (TRPI) Board of Trustees - a freestanding, nonprofit policy research organization that helps shape public policy.
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