Audio Recordings of Card Numbers Stored by Call Centers
UK call centers putting customer card details at risk - survey
The overwhelming majority of UK contact centres are storing audio recordings of calls that contain customer credit card details - in direct breach of PCI DSS guidelines, according to a poll from Veritape.
The call recording vendor, which polled 133 contact center managers, says the centers are creating a vast reservoir of sensitive data that could be exploited by hackers.
More than nineteen in twenty of the centers which store recordings of transactional conversations with their customers do not delete or mask the credit card details.
