ITPro's Jennifer Scott reports that HSBC's Online Banking Platform crashed for a second time in six months
HSBC has experienced its second tech failure in six months, leaving customers unable to withdraw cash or access online banking.
By Jennifer Scott, 8 Jan 2010
HSBC customers were left without access to cash machines and online banking earlier today after the bank’s mainframe computer crashed. The outage lasted for a couple of hours but a HSBC spokesperson said it didn’t affect every customer and everything was now working again.
“This was linked to a problem with our mainframe and [although all back up and running] we are monitoring it closely… to get to the route of the problem and make sure it doesn’t happen again.” A similar event happened back in June when, again, customers could not withdraw cash or access their online bank accounts but the spokesperson did not draw a link between the two.
HSBC is currently upgrading its entire system under the name “One HSBC project” to move all its technology onto a single platform. The process is costing $1 billion and is expected to be completed in 2011.
